Frequently Asked Questions

Are you ISO certified ?
HPC Gears have current ISO 9001:2008 certification.
Is online ordering secure ?
HPC Gears uses the facilities of a leading e-Commerce company, WorldPay plc, to process your credit/debit card transaction securely.
All communication between you and WorldPay is encrypted and can only be interpreted by WorldPay.
What are the advantages of ordering online ?
a) It is quicker. You can check real-time stock availabiltiy, price and view/download pdf files all at the touch of a button.
b) There are no credit card payment charges when ordering online.
c) Your payment is secure. It is handled by leading e-Commerce company, WorldPay plc.
Why can't we pay for goods by credit card online if we order from abroad ?
The cost of delivery of goods abroad depends to large extent also on the weight of the goods ordered. We hope in future to have the facility of knowing the weight of every single item in our stock. You can of course pay for your goods by credit card by phone.
Is there a minimum order value?
Unlike most of our competitors we do not have a minimum order value.
What are your opening hours?
We are open :
8am - 4:30pm Monday to Friday
How quickly can you manufacture parts and how much will they cost?
STANDARD PARTS
IN STOCK		 Same-day Despatch List Price
STANDARD PARTS
NOT IN STOCK		 14 DAYS manuf. time List Price
STANDARD PARTS shape change
MODIFIED hardening process
IN STOCK		 2 DAYS manuf. time
5 DAYS manuf. time
  		List Price plus modification charge
NON STANDARD PARTS
MODIFIED
NOT IN STOCK 		14-21 DAYS manuf. time Contact Telesales
PREMIUM MANUF.
SPECIAL SERVICE 		7-10 DAYS manuf.e time Price x 1.5
EXPRESS MANUF.
SPECIAL SERVICE 		2-6 DAYS manuf. time Price x 2
Please allow 2 additional days for hardened items
What are the charges for Modification To Standard Parts?
Modification diagram
ALTERED BORES
(INCREASED)
up to Ø25mm : £4.35
Ø26 - Ø49mm : £10.46
Ø50 - Ø99mm : £20.95
over Ø100mm : £43.58
KEYWAYS
 
up to Ø8mm : £6.12
over Ø8mm : £18.32
TAPPED HOLES
 
up to Ø8mm : £3.51
over Ø8mm : £5.22
PIN HOLES
 
up to Ø8mm : £2.64
over Ø8mm : £3.51



HARDENING
 
Carburise & case hardened or through hardened (Up to Ø100mm) from £78.44 Per batch
Chemically Blacked (Up to Ø100mm) from £78.44 Per batch
Induction or Flame Hardened (Up to Ø100mm) from £113.30 Per batch
What are the postage charges for Northern Ireland?
Postage cost to Northern Ireland is £38.27.
Please choose "Fedex for Northern Ireland" in method of delivery in Checkout page.